Solutions
Incident Response & Dispatch
SSIS incident management moves every alert through a defined workflow — detection, verification, acknowledge, and resolution — with dispatch to guards, control room operators, and autonomous drone fleets.
Incident workflow
Detection → verification → acknowledge → resolution
Every incident follows the same structured workflow — ensuring nothing is missed, every action is logged, and response teams have full context.
- Tiered alert classification: INFO, WARNING, and CRITICAL
- Verification step before escalation to response teams
- Acknowledge and dispatch workflow with full audit trail
- Manual incident creation for operator-initiated events
- Automated incident report generation on resolution
Dispatch channels
Multi-channel escalation across all response units
- Immediate electronic response to control room and guard devices
- Physical response intimation across configured channels
- Guard dispatch assignment with SLA tracking per unit
- Response playbooks configured per incident type
- Escalate to all channels with one operator action
Drone coordination
Autonomous drone fleet for rapid aerial verification
Drone fleets provide rapid aerial verification — confirming ground alerts before dispatching guard teams and reducing false escalations.
- Autonomous drone fleet coordination from command center
- Aerial verification of ground alerts before full escalation
- Drone dispatch triggered by fusion engine CRITICAL alerts
- Live drone feed integrated into operator video wall
- SLA tracking for drone response time per incident type
Audit and reporting
Full incident history with export and compliance packages
- Date-range filtering and export for all incident records
- Automated incident report generation on resolution
- Timeline view showing every workflow step with timestamps
- Shift report export for control room handoff
- Tamper-proof digital records for compliance audits
Integration
Incidents triggered by fusion, access, and perimeter events
- Fusion engine CRITICAL alerts auto-create incidents
- Access control violations linked to video evidence
- Perimeter breach events trigger screening isolation workflows
- Body-worn camera integration for field evidence capture
- Webhook and API callbacks for external SOC integration
Deploy Incident Response & Dispatch
Request a demo or talk to our team about on-premise AI software and SSIS integrated hardware for your facility.