Resources
Axix Advantage Support
Choose the right support level — from pilot deployments to multi-site enterprise rollouts with SLA-backed response.
Standard support
Included with every deployment
- Email support during business hours
- Access to documentation and training center
- Community knowledge base and FAQ library
- Software updates for licensed deployments
Professional support
For production facilities
- Priority ticket response within defined SLA
- Remote diagnostics and configuration assistance
- Quarterly platform health review
- Upgrade planning and migration support
Enterprise support
Multi-site and government grade
- Dedicated technical account manager
- 24/7 critical incident escalation
- On-site emergency response availability
- Custom SLA with priority engineering access
Advantage benefits
Beyond break-fix support
- Early access to new platform modules
- Annual security briefing and roadmap session
- Discounted training and certification seats
Need more help?
Browse the full resource library, contact our team, or request a live demo of Axix Visual Intelligence.